Creative Living (“Creative Living”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://creativeliving.co.in/ (the “Website”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Website, contact us, submit an inquiry, request a quotation, or otherwise interact with us through the Website.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. About Creative Living

Creative Living is engaged in the development and manufacturing of furnishing fabrics, specialty yarns and related textile products. Our Website provides information about our company, manufacturing capabilities, fabric collections, products, infrastructure and business services, and allows visitors and prospective business customers to contact us or submit inquiries.

2. Information We May Collect

Depending on how you interact with our Website, we may collect information such as:

  • Name
  • Company or organisation name
  • Email address
  • Phone number
  • Business or professional details
  • Requirements or inquiry details
  • Product or fabric requirements
  • Information submitted through quotation or contact forms
  • Any other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit the Website, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website or source
  • Date and time of access
  • General website usage information

3. How We Use Your Information

We may use the information collected through the Website to:

  • Respond to your inquiries and requests.
  • Provide information about our products, fabrics and services.
  • Process quotation or business enquiries.
  • Understand your textile or furnishing requirements.
  • Communicate with you regarding your enquiry.
  • Coordinate samples, product information or further discussions where applicable.
  • Improve our Website, content, products and customer experience.
  • Monitor Website performance, security and functionality.
  • Maintain internal business records.
  • Comply with applicable legal and regulatory requirements.
  • Prevent fraud, misuse or unauthorised access.

We will use your personal information only for legitimate business purposes and in accordance with applicable law.

4. Information Submitted Through Contact Forms

When you submit information through a contact, inquiry or quotation form, the information you provide may be received by Creative Living and/or its authorised representatives for the purpose of responding to your request.

Please do not submit confidential, proprietary or commercially sensitive information through a general Website form unless specifically requested by Creative Living.

5. Cookies and Similar Technologies

The Website may use cookies or similar technologies to improve functionality, understand Website usage and enhance the visitor experience.

Cookies may help us:

  • Remember certain preferences.
  • Understand how visitors use the Website.
  • Analyse Website performance.
  • Improve Website content and navigation.
  • Maintain Website security and functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

6. Analytics and Third-Party Services

We may use third-party technologies or service providers for purposes such as:

  • Website analytics
  • Performance monitoring
  • Security
  • Communication
  • Form processing
  • Website hosting
  • Embedded content or functionality

These third-party providers may process certain technical or personal information in accordance with their own privacy policies.

Creative Living does not control the privacy practices of third-party services and recommends that users review the relevant third-party privacy policies where applicable.

7. WhatsApp and External Communication

The Website may provide options to contact Creative Living through external communication platforms, including WhatsApp.

If you choose to communicate with us through such a platform, the information you provide may be processed by the relevant third-party platform according to its own terms and privacy policy.

Creative Living is not responsible for the privacy practices, security or policies of third-party communication platforms.

8. How We Share Information

We do not intend to sell or rent your personal information to third parties.

We may share information with authorised service providers, consultants, technology providers or business partners where reasonably necessary to:

  • Operate and maintain the Website.
  • Respond to inquiries.
  • Provide requested services or information.
  • Maintain technical infrastructure.
  • Perform analytics or security functions.
  • Meet legal or regulatory obligations.

We may also disclose information where required by applicable law, court order, governmental authority or legal process.

9. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through the Website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, fulfilling legitimate business requirements and complying with applicable legal obligations.

The period of retention may vary depending on the nature of the information and the purpose for which it was collected.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to information held about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Raise questions or concerns regarding the handling of your information.

Requests may be submitted using the contact details provided below.

12. Children's Privacy

The Website is intended primarily for business and professional users and is not directed toward children.

We do not knowingly seek to collect personal information from children through the Website.

13. External Links

The Website may contain links to third-party websites, platforms or services.

These external websites operate independently and have their own privacy policies and terms. Creative Living is not responsible for the privacy practices, content or security of third-party websites.

14. International Visitors

Creative Living may serve customers, manufacturers, textile professionals and business partners in different countries.

If you access the Website from outside India, your information may be processed or stored in India or another location where Creative Living or its service providers operate, subject to applicable law.

15. Changes to This Privacy Policy

Creative Living may update this Privacy Policy from time to time to reflect changes in our Website, business practices, technology or applicable legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically.

16. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

Creative Living
Plot 3 – Rajhans Zesto Industrial Park
Pin: 396475
Surat, Gujarat, India
Email: Inquiry@creativeliving.co.in
Website: Creative Living – Designing fabrics for Global Markets